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Order Status Info Empty
PostSubject: Re: Order Status Info   Order Status Info EmptyWed Mar 16, 2011 4:50 pm

Cool! Thanks Sherry! I didn't know it would show that!
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SherryM




Order Status Info Empty
PostSubject: Re: Order Status Info   Order Status Info EmptyWed Mar 16, 2011 4:06 pm

You can go in to the front end of the site and log in and your account dashboard shows all your orders as well as the status of your order. Unfortunately when it shows completed - that does not mean necessarily that it has been shipped. It only means the order has been processed. If you click on the details of the order in that status section it will show you a tracking number if it has been shipped. If there is no tracking number then the order has not been shipped yet. It also shows you on that list whether the order was a Q order or not. When I open a new account for a customer I always keep their temporary password. That way I can get in to their accounts to check status on things. Some people are very computer savvy and active online. Those customers usually have changed their password and handle all their account stuff themselves.
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Order Status Info Empty
PostSubject: Order Status Info   Order Status Info EmptyTue Mar 15, 2011 11:33 pm

I really wish SR would add the ability for consultants to be able to check the status of their orders! I think this would be so handy AND it would take some load off the CS team!!
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